Purchasing a puppy should not be an impulsive decision, and it is our customers' responsibility that they are making a decision for the lifetime of the puppy. The commitment to any pet is serious and long-term. It is for that reason that you must seriously consider the commitment you are making, as we do not take any returns, exchanges or refunds for puppies. This Petland store incurs considerable expense and risk when a puppy leaves our store. ALL Sales Are Final.